The solution Identified is composed from different process. The first process, with A/I and M/L capabilities read all the email, categorize and grab the necessary information.
The A/I document understanding training was based on a history of more than 12,000 documents and email.
The second part of solution was delivered developing a mobile site where the customer was capable to specify the position where the courtesy car is request plus other information regarding the CAR ID and the credit card of the customer.
The last part was a Robotic Process system that manage the customer system to find on the market the courtesy car and send back to the car service and the customer the feedback.